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Customer Service
It is the
intention of Cobblestone Press to provide the best customer service possible.
Please read our polices carefully and email us with any questions you have
before purchasing.
Refund Policy
All sales are
final. Due to the nature of eBooks, it is
impossible to "return" a purchase once it has been made.
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Adult Content
The eBooks sold
at Cobblestone Press contain adult themes, language, and explicit sexual
content. It is your responsibility to prevent those under the age of 18 from
viewing the material on your computer or handheld.
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Copyright Notice
The
eBooks for sale on this site are protected by US Federal Copyright
Law. Any distribution (with or without profit) of these books through email, newsgroup,
forum, auction site, or any other forcible method is
strictly prohibited. Offenders will be prosecuted within the full
extent of the law. Please respect our authors and their intellectual
property rights.
By purchasing eBooks from our site
you agree not to violate US Federal Copyright Law.
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Book Length
Tryst: 10,000-20,000
Novella: 20,000-40,000
Novel: 40,001-65,000
Full
Novel: 65,001-100,000
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Privacy Policy
We make every effort to protect the
privacy of both our customers and authors. Please see our full
Privacy Policy for details.
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Frequently Asked Questions
Q. I'm new to eBooks. What do I need
to know before I purchase?
A. eBooks are very easy to purchase,
download, read, and store forever. If you have a handheld device
you can carry hundreds of eBooks were ever you go. Check out our
eBook guide to figure out which
format is right for you. All sales are final so please take extra
care when choosing your format.
Q.
I lost my books! What can I do?
A. While we
recommend that you back up your ebook purchases to a CD or Floppy we understand
that mistakes can happen and that computers can/will crash. We want you to be
safe in the knowledge that when you purchase eBooks from us that your purchase
will be honored. Due to the time involved, Cobblestone Press will research and
restore your purchased eBooks for a fee of $5.00 an hour. We will only
supply the format you originally purchased. We will be unable to restore Out of
Print titles.
Q. I didn't receive the email with links to
download my purchases. What do I do?
A. Send an email
to
customerservice@cobblestone-press.com. Please allow 24 hours for a response.
Q. What do I do if the links for my purchases do
not work?
A. Check to see
if your pop-up blocker is "killing" the download window. If you are getting an
error message of some kind please contact us at
customerservice@cobblestone-press.com. Please allow 24 hours for a response.
Q. I purchased a Multi Format Zip File. How do I open it?
A. You can open zip files using a variety of free tools found online or natively
within your operating system. Most up to date versions of Windows and MAC allow
for the opening of zip files without 3rd party software. Download the file to
your computer and double click on it to access the files contained in the zipped
archive. Our zip files contain the following formats: PDF, LIT, EPUB, MOBI, PRC,
& HTML.
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